Returns & Exchanges

At London Lash, we want you to be completely satisfied with your professional lash supplies, which is why we offer a 14-day return window for unused and unopened products. Please ensure all items remain in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the specific items you wish to return to receive a Return Authorization Number.

• 2.
  Prepare the Package

  Securely pack the unused items in their original boxes, ensuring they are protected during transit to prevent any damage to the professional packaging.

• 3.
  Ship the Items

  Affix the provided shipping label and drop your parcel off at your nearest carrier location; we recommend obtaining proof of postage for your records.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.